The efficient management of information to deliver improved customer service is arguably the central challenge facing public and independent sector organisations. Breaking down information silos, reducing duplication and moving towards end to end electronic processing of information throughout its lifecycle will deliver cost savings and other benefits to the organisation and its customers.
However, the legislative, cultural and technical obstacles to becoming an information organisation are considerable. At the highest level, there may be no formal information management strategy in place. Even where there is one, translating this into practical policies which are followed effectively by staff at all levels (and at all locations) can be problematic. Today, there is the further challenge of making information available appropriately on a 24/7 basis in order to meet customer expectations, share information with partner organisations and facilitate mobile, home and flexible working by staff.
We can help you define corporate governance requirements and translate them into a service that complies with standards, legislation and regulation by identifying how the information lifecycle is best managed. We add value by bringing experience of similar projects, detailed knowledge of legislation and practical experience of procuring better records and document management systems, implementing them across the organisation and training staff in their use.
We understand that any project in this area involves both procedural and cultural change. We therefore approach the project looking for efficiencies and transformational improvements, not just meeting the legislative requirements and implementing a system.