BWC Integrated Service Management | BWC (British Worldwide Computers)

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Integrated Service Management

It gives you fast, reliable service; streamlined process and repair functions; infrastructure that's in top shape and running at peak performance. And it delivers results.

Why Integrated Service Management?

Key Benefits:

One point of contract, one agreement, one invoice
Defined on-site response
Greater revenue potential
Reduced operating expenses
Uniform service processes and quality across the whole infrastrucuture
Regulatory compliance
Performance guarantees
Peace of mind - and more control of your day

We start by conducting a thorough analysis of your IT operation - performance, service history and opportunities for improvement. From this, we work with you to create a detailed project plan. Then we add highly trained engineers who play a pivotal role in identifying ways to improve performance, make on-the-spot decisions leading to cost efficiencies, and even help develop the expertise of your in-house engineers.

And we’ve invested in the infrastructure necessary to deliver sophisticated remote diagnostic technology, multivendor technical training, a state-of-the-art reporting system and multivendor sources.

What is Infrastructure Management Service?

Infrastructure Management Services is a growing service offering among the outsource providers to deliver IT Infrastructure Management Services remotely either from onshore, near-shore or from offshore locations. When these services are delivered remotely from an offshore location, it is known as Remote Infrastructure Management (RIM). Organizations offering these services are termed as IMS Providers.

Infrastructure Management deals with managing IT Infrastructure and applications, taking proactive steps and remedial actions so that all the IT services are available 24x7x365 to the customers.

BWC ManageEngine IMS - Solution Overview

ManageEngine Infrastructure Management Solution (IMS) is an integrated end-to-end IT Infrastructure monitoring solution that helps Infrastructure Management Service providers deliver IT Management Services to their customers. It offers advanced fault and performance management across network devices such as routers, switches and servers, applications, databases and other IT infrastructure components such as printers, UPS, Domain Controllers etc..

Benefits of BWC Infrastructure Management Solution

Allows service providers to meet customer SLAs
- Quickly identify, isolate & trouble-shoot specific problem
Affordable total cost of ownership of Network Management
- flexible pay-per-use licensing model
- One solution for monitoring all aspects of an IT environment
- Easy to learn and operate lowers cost of training & operations
Complete visibility into customer's network
- Comprehensive dashboard view of all customers with drill-down views into specific component in any of the networks
Modular approach to building Network Management capability
- Licensing allows service providers to incrementally add monitoring & management capablities
  
  Call us today on 0845 22 555 99 for a demo. Or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

1:57 am, Wednesday September 8th, 2010

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