BWC’s team of engineers are hand-picked to ensure that they meet our high standards. They represent our company each time they visit your offices and we expect not only technical excellence but a commitment to customer service and satisfaction.
Our on-going training program ensures that all of the engineers are familiar with all the latest technologies, whether that is the latest Microsoft platform or anti-virus package. Working within a fast paced environment like the IT industry is vital that we don't stand still as products continually improve and change. But it's not only engineers that make up our company, there are a team of account managers and administrative staff to ensure that any enquiry you make is dealt with quickly and effectively.
Your account manager will be in regular contact to assist with any future projects and to hold regular status/review meetings. BWCs IT support packages offer you complete peace of mind; the responsibility for the smooth running of your systems becomes our priority. Our packages offer unlimited access to our dedicated support line, unlimited remote access support, unlimited on-site support & all replacement parts needed to get your systems up and working correctly.
Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity.
We can provide a range of packages to suite your business needs and pocket. Our unlimited package includes all of the following:
·Unlimited telephone support
·Unlimited remote access
·Regular proactive support
·Unlimited on-site labour
·Regular health checks for security, anti-virus
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for more details on our Free Systems Healthcheck